Preserving the beauty and longevity of your rug is straightforward with these essential care instructions:
• Professional Cleaning: Maintain your rug's brilliance with specialist cleaning services.
• Vacuuming: Safeguard your rug's integrity by using a suction vacuum only. Avoid rotating brushes, which could potentially damage the delicate fibers. Protect the fringes from the vacuum's reach.
• Spills and Stains: In case of spills, delicately blot them with a clean, absorbent cloth. Refrain from rubbing or resorting to harsh detergents.
• Protect: For added protection against movement and colour transfer, we recommend using rug hold underlay.

Please contact the office if you require this information.

Please contact the office if you require this information. One of the team would be delighted to assist you.

We offer Free UK delivery on all orders delivered between Monday to Friday. Saturday delivery is available but there is a charge for this option.

A member of the team will contact you within 3 working days (Monday to Friday) to arrange a suitable day for delivery.

We offer a fantastic returns policy! If the item is not right, we charge a collection fee of £20. All returns delivery charges must be covered by the customer using tracked delivery if returning, within 14 days of receipt.

The returned Item must arrive in its original packaging and not damaged in any way.
Once your returned item has been received, a full refund will be processed less delivery costs. The refund will be processed within 7 working days and always to the original payment method.

If you bought the item online, please have your order number ready.

In the event of a manufacturing fault, please contact the office on 01908 569200.

Majority of our samples are all one of a kind. To enable us to continue to bring you the very best ranges, we have to do a lot of sampling. Whilst these rugs haven’t made the final cut for our range offering, rest assured there is nothing wrong with them. Sometimes it is not a size we offer, colour is different or just something we’ve loved but hasn’t made the final cut.

All of these samples are at least half price of their recommended retail value. A vast majority are a lot more. You will be getting an incredible rug at a heavily reduced-price tag!

Just as with everything else in life, a rug begins with a good foundation. A rug foundation refers to the base or primary structure of the rug that provides support and stability to the entire piece. It serves as the canvas onto which the decorative elements of the rug are added. The rug foundation is crucial for the overall durability and longevity of the rug.

Warp: The warp is the vertical set of yarns or threads that run the length of the rug from the top to the bottom. These yarns are usually tightly stretched on a loom before the rug weaving process begins. The number and spacing of the warp threads determine the density and fineness of the rug’s construction.

Weft: The weft is the horizontal set of yarns or threads that run across the width of the rug, from side to side. These weft threads are woven over and under the warp threads to create the structure of the rug. Weft threads can be inserted using a shuttle or by hand, depending on the weaving technique.

The combination of warp and weft creates the foundation of
the rug. Once the foundation is established, the decorative elements, such as the pile (in pile-woven rugs) or patterns (in flat-woven rugs), are added. In pile-woven rugs, the pile is formed by knotting or looping yarns around the warp threads, creating a raised surface. In flat-woven rugs, patterns are created by weaving different coloured weft threads in specific patterns.

The rug foundation, being the structural base, plays a crucial role in determining the overall strength, texture, and appearance
of the finished rug. It is an essential aspect of rug making that contributes to the artistry and functionality of the final product.